Credentials
2 in total
Certification roadmapFaded badges are expired · select one for details
Experience
- Technical Program Manager - IIFreightify Pte Ltd2023 to nowApplication & API Services Development: ● Standardized the Software Development Lifecycle (SDLC) across cross-functional teams, accelerating time-to-market and improving feature execution efficiency along with timely delivery. ● Managed all executive communications and status reporting (Bi-weekly/MBR), leveraging Power BI data to ensure alignment and drive consensus on critical program risks and strategic decisions. ● Optimized project management tools (Jira, Confluence) to document and monitor project progress, ensuring transparency and timely delivery, while improving Jira hygiene to above 60%, enhancing overall project tracking and efficiency Data Engineering & Analytics: ● Developed and managed a cloud migration program for customer data analytics, driving the successful adoption of our proprietary cloud services to build scalable data pipelines and data warehouses for real-time customer insights. ● Established data governance frameworks with cross-functional teams, increasing data accuracy & security and ensured structured data management ● Developed analytics dashboards for Revenue Operations and Customer Success teams to analyze Customer metrics to enable better data-driven decision-making, resulting in a 15% decrease in customer churns Cloud & Infra Programs: ● Directed the platform standardization program to mandate the use of Docker and Kubernetes for all new service deployments, increasing resource utilization efficiency by 20% and ensuring consistent deployment environments. ● Initiated a cloud cost reduction program that involved partnering with a specialized billing vendor, successfully securing million dollar committed use credits to reduce long-term infrastructure costs and optimize the cloud budget Customer Engagement & Security Compliances: ● Directed a critical governance program to ensure infrastructure and software development adhered to strict security protocols, maintaining continuous SOC 2 and ISO 27001 certification status. ● Managed cross-functional initiatives to reduce spike in support tickets, including helpdesk with AI Chat app’s , which resulted in a 55% decrease in ticket counts and customer queries ● Established a formal Voice of Customer (VoC) feedback loop within the SDLC, integrating direct user feedback and support data to prioritize technical backlog items and ensure product roadmap alignment with core customer pain points.
- Manager - Program Delivery & QA EngineeringFreightify Pte Ltd2021 to 2023Orchestrated complex releases involving 6+ cross functional teams, ensuring synchronized deployments and successful integration testing across all environments across Web & API services ● Integrated real-time release status updates to executive stakeholders via Jira to Slack channels and daily stand-ups, including potential risks and mitigation strategies, ensuring full transparency ● Led the migration from a legacy manual testing process to a comprehensive E2E automation framework using Playwright, resulting faster production deployment cycle and increased test coverage to 50% ● Provided streamlining communication channels between engineering, product and support functions, resulting in a 30% increase in responsiveness to project needs ● Developed individual performance plans for a team of 10 QA engineers, setting clear KPI’s for automation efficiency and defect discovery rates, and conducting bi-weekly Strategically developed and deployed API automation frameworks with Python and AWS tools for critical API Service & Integration Projects, dramatically cutting down manual dependencies and ensuring early defect identification for swift, high-quality releases. 1:1s to track progress and provide constructive feedback. ● Conducted a thorough stakeholder analysis at the start of each major project, identifying key business owners, technical leads, and external partners to tailor communication and engagement strategies ● Strategically developed and deployed API automation frameworks with Python and AWS tools for critical API Service & Integration Projects, dramatically cutting down manual dependencies and ensuring early defect identification for swift, high-quality releases.
Education
…
Skills
From 2 credentials- cloud computing
- cloud functions
- cloud storage
- compute engine
- gke
- iam
- kubernetes
- monitoring
- networking
- pub/sub